Refund Policy
We stand behind our service. Learn about our refund policy and satisfaction guarantee.
Our Commitment to You
At VIN AUDIT, we are committed to providing accurate and comprehensive vehicle history reports. If you're not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure your peace of mind.
Refund Eligibility
Report Not Available
If we cannot provide a report for your VIN number due to data unavailability, you are eligible for a full refund within 30 days of purchase.
Technical Issues
If you experience technical difficulties accessing your report due to our system errors, we will provide a full refund or replacement report at no additional cost.
Duplicate Purchase
If you accidentally purchase the same report multiple times, we will refund the duplicate charges upon verification within 30 days.
Satisfaction Guarantee
If you're not satisfied with the quality or completeness of your report, contact us within 7 days for a review and potential refund.
Non-Refundable Situations
Successfully Delivered Reports
Reports that have been successfully generated, delivered, and accessed are generally non-refundable unless they fall under our satisfaction guarantee conditions.
Change of Mind
Refunds are not available for change of mind after a report has been delivered, unless the report contains significant inaccuracies or missing data.
Late Requests
Refund requests made after 30 days from the original purchase date cannot be processed, except in exceptional circumstances at our discretion.
How to Request a Refund
Contact Support
Email us at support@vinaudit.co with your order details and reason for refund request.
Provide Information
Include your transaction ID, VIN number, and detailed explanation of the issue.
Processing
We'll review your request within 2-3 business days and process eligible refunds within 5-7 days.
Processing Times
Review Process
- Initial review: 1-2 business days
- Decision notification: 2-3 business days
- Complex cases: Up to 7 business days
Refund Processing
- Credit/Debit cards: 3-5 business days
- PayPal: 1-2 business days
- Bank transfers: 5-10 business days
Need Help with Your Refund?
Our customer support team is here to help. Contact us if you have any questions about our refund policy.