Frequently Asked Questions
Get answers to common questions about vehicle history reports, our services, and how to get the most accurate information about any vehicle.
What is a VIN?
A Vehicle Identification Number (VIN) is a unique 17-character code assigned to every vehicle. It contains information about the car's manufacturer, model year, engine type, and production details.
How quickly will I receive my vehicle history report?
Most reports are delivered instantly after payment confirmation. In rare cases where additional data processing is required, it may take up to 24 hours to receive your complete report.
What's the difference between Carfax and AutoCheck reports?
Both Carfax and AutoCheck are reputable vehicle history providers. Carfax typically has more detailed service records and is widely recognized by consumers. AutoCheck, owned by Experian, often provides more auction data and has a scoring system. We offer both to give you comprehensive coverage.
What information is included in a vehicle history report?
Our reports include accident history, title information, service records, previous owners, mileage verification, lemon/flood damage records, recall information, and theft records. The exact details may vary depending on the data available for your specific vehicle.
Can I get a refund if I'm not satisfied with my report?
Yes, we offer a satisfaction guarantee. If you're not satisfied with your vehicle history report, please contact our support team within 30 days of purchase. Review our complete refund policy for specific terms and conditions.
Are your reports official and legitimate?
Absolutely. We are authorized resellers of official Carfax and AutoCheck reports. All reports come directly from these trusted providers and contain the same information you would receive if purchasing directly from them.
What if the VIN I entered doesn't return any results?
If a VIN doesn't return results, it could mean the vehicle is too new, too old, or the VIN was entered incorrectly. Our system validates VINs before checkout, so you won't be charged for invalid VINs. Contact our support team if you need assistance.
Do you offer discounts for multiple reports?
Yes, we offer volume discounts for automotive dealers, car lots, and businesses that need multiple reports. Contact our sales team to discuss pricing for bulk purchases and ongoing business relationships.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and work with trusted payment processors to ensure your financial information is completely secure. We never store credit card information on our servers.
Can I access my report again after purchase?
Yes, you'll receive a direct link to your report via email that remains active for 30 days after purchase. We recommend saving or printing your report for future reference.
What if I find an error in my vehicle history report?
If you believe there's an error in your report, please contact us immediately. We'll work with the data provider (Carfax or AutoCheck) to investigate and correct any verified inaccuracies in the vehicle's history.
Do you cover vehicles outside the United States?
Our current vehicle history reports primarily cover vehicles in the United States and Canada. For vehicles originally manufactured or primarily used outside North America, data availability may be limited.
Still Have Questions?
Our customer support team is ready to help you with any questions about vehicle history reports or our services.